1.How will my needs be assessed?
Before joining us at Morning Stars, one of our senior team will meet with you. It is always helpful to know a face and be able to ask any questions you may have. At this time we will be trying to gain as much relevant information about you as possible so that together we can plan the best possible care for you. If you have a social worker, an assessment for your needs will have been done; if not, we will be making one at this time. We will be looking at all aspects of daily living and asking any health professionals you may have seen for their input. We hold regular team meetings where your care plan will be reviewed.
2.How will you meet my needs?
Our Registered Home Manager Jayne Wyatt has been registered with CQC who mangers the Home on a day to day basis. Our experienced team of carers are all appropriately trained to provide you with effective care. Most of them are trained to least an NVQ in care and others are working towards a caring qualification. We are very focused on training staff because the depth of knowledge helps them to have a better understanding of care needs. With the assistance of visiting professionals we can assure you your needs will be met.
All service users are supported in maintaining contact with key professionals within the community, this includes enabling access to social workers, CPN’s, Psychiatrists, Assertive Outreach Team, Home Treatment Team as appropriate.
Each service user will have support in developing a Health Action Plan. This will detail all areas of support provided in assisting service users to maintain and improve their physical and mental health and to identify any help or support that might be needed in accomplishing this. All service users will be supported in accessing “Well Man/Well Women” clinics facilitated by the local PCT.
Staff may identify the need to make referrals to additional specialists who can enhance the level of care and support service users receive, for example, Speech and Language Therapists, Dietician, Chiropodist, Physiotherapist, Occupational Therapist, etc.
3.Can I be given a Trial Visit?
Because we are aware that moving to a new Home is such a big decision to make, we are more than happy to offer you a trial visit. You may want to stay with us for a day or prefer to try a longer period. Which ever, we will work with you to meet your preference.
4.Will I have much community contact?
We want you to maintain contact with anyone with whom you chose to. If you have outside interests, we will encourage and enable you to continue with these as far as possible. Your visitors are warmly welcome at Morning Stars. However, we do ask on our service users’ behalf that: visitors try to avoid very early or very late visiting as this is frequently not convenient for other service users; that visitors sign both in and out of our visitors’ book simply so that, in case of fire, we know who is in the house and that visitors make themselves known to a member of the care team, purely because we like to offer hospitality.
At your request, visiting in private will always be arranged. All visitors are requested to remember that this is `Home` to the people here. If however, you express a wish not to see a visitor for any reason, or ask that a visitor leave, our staff will carry out your wishes.
5.What provision do you make for meals
The provision we make depends upon the type of rehabilitation programme you are on. Service uses who are on our Accelerated programme provides most of their meals with support from the staff. They also take part in some of the communal meals throughout the week. Service Users who are on the Glimmer progermme, however, have all of their meals provided for them.
It is our intention to provide you with a wholesome, appealing and balanced
diet in pleasant surroundings and at a time that is convenient to you. You can tell us about any specific dietary requirements, likes and dislikes on admission. We are able to cater for most needs and tastes.
6.What are your fees?
Our fees are varied, depending upon the assessed needs of each service user.
7.Are you committed to equal opportunities
Yes, we are. Our commitment to equal opportunities and diversity is reflected not only in our equal opportunities policy but also in the diversity of our staff team, our environment, the meals prepared for theme social events. In addition staffs are trained on equal opportunity issues and cultural diversity.
8.Are there any categories of people with mental illness that are excluded from admission into Morning Stars?
Morning Stars does not offer accommodation and/or support to service users with a primary diagnosis of Dementia or those who require nursing care. An individual may be excluded from admission to the home if:
- They have a history of violence, arson, drug & alcohol misuse and/or there is an assessed high risk to the health and safety of existing service users or staff.
- The type or degree of support required is assessed by the Home Manager as being incompatible with the skills / knowledge base / capacity of the service.
All service users referred with a primary diagnosis of Mental Illness will be assessed and a placement may be offered if the service can fully meet their needs. The home does not automatically exclude service users with a forensic background; however, a full risk assessment will be completed prior to admission in order to ensure that the home can meet the safety needs of the potential service user, existing service users, staff and the local community.
9.What is your policy on Safeguarding?
Morning Stars believe that service users must be safeguarded from all forms of abuse. It recognises that staff must at all times protect service users from the risk of abuse and to identify and deal with specific instances of abuse if they occur.
The care home seeks to work in line with Birmingham Social Services Multi Agency Guidelines and guidance from the Care Quality Commission (CQC) It recognises the importance of national guidance such as that contained in No Secrets (Department of Health) and seeks to comply in all respects with current safeguarding legislations and regulations.
Morning Stars takes great care in the recruitment of staff, carries out all possible checks on recruits to ensure that they are of a high standard, and co-operates in all initiatives regarding the sharing of information on care workers who are found to be unsuitable to work with vulnerable people. Morning Stars ensure that all new employees are checked through the CRB against the ISA’s Vetting and Barring Scheme.
Training in respect of Safeguarding Vulnerable People is included in the staff induction programme. Staff are then required to undertake regular mandatory update training in line with the homes training and development plan.
10.How committed are you to Equal Opportunities?
Morning Stars is committed to achieving a working and living environment which provides equality of opportunity and freedom from discrimination on the grounds of race and ethnicity, religion/faith/belief, gender, age, sexual orientation and disability. This commitment is backed up by our rigorous policies and procedures which are designed to ensure that no one person is treated any more or less favourably than anyone else.
Equality of opportunity means that an individual’s diversity is viewed positively. Morning Stars is committed to becoming an organisation, which is pro-diversity and anti-discriminatory, whereby everyone’s diversity is valued and appreciated and in recognising that everyone is different, valuing the unique contribution that individual experience, knowledge and skills can make in delivering service goals.
Morning stars is committed to creating a workforce and service provision which is diverse and reflects the community around us and that promotes services that are open, culturally sensitive and equally accessible to all sections of the community. |
